FAQ
ABOUT RX COMMUNITY
We automatically welcome you to the RX Community as Friends of RX upon your first successful paid booking! As Friends of RX, you will receive our monthly newsletter, unlock a trove of promotions and deals from our participating merchants or partners and also enjoy Friends of RX Member Rate on subsequent bookings.
Is RX A Membership?
No, RX is not a membership program. It is a pay-per-use engagement platform where you can explore your interests through experiences and build connections with others within the RX Community.
What Are The Benefits Of Being Friends of RX?
For the full list of Benefits and Rewards please refer here.
Friends of RX - Corporate Programme
RX partners with various organizations and associations under the Friends of RX - Corporate Program.
With the Program, you are eligible for preferential Member Rate on RX bookings and will receive full access to all RX Community Benefits and Rewards. For the full list of Benefits and Rewards, please click here.
For more FAQs on your respective Friends of RX - Corporate Programmes, please contact your Organization or Association. Below is the list of organizations and associations under this Program.
| - NTUC U Associates |
ABOUT MEMBER RATES
What Member Rates Are Available?
There are three-tiered Member Rates available on RX. For any clarifications, please contact Team RX here.
(i) Guest - First time guests on RX (you will be paying at full Guest price on your first chargeable booking on RX)
(ii) Friends of RX - Returning guests on RX (you will automatically unlock Friends of RX price on your second and subsequent bookings on RX upon verified login)
(iii) NTUC Members - NTUC Members holding on to a valid NTUC Plus! silver membership card (you will automatically unlock NTUC Member price upon verified login)
How Can I See My Eligible Member Rate On The Experience Listings Page?
You are required to signup or login on RX with a Linkpass account to continue your bookings on RX. Upon verified signup or login, you will be able to unlock and have your eligible Member Rate reflected in the Experience listings.
For step by step tutorial to signup or login via RX using Linkpass, please refer below.
You will be required to create a new Linkpass account or login with an existing Linkpass account. For existing NTUC Members, please ensure you sign-up / login using your NTUC Union Membership registered email address. |
For further assistance, please contact Team RX here.
I Am An NTUC Member But I Do Not See My NTUC Member Rate On The Experience Listing Page
NTUC Members refer to members holding on to a valid NTUC Plus! silver membership card.
You are required to signup or login to RX with a Linkpass account to continue your bookings on RX. Please check that you are using the email address that is tagged to your NTUC Union Membership and Link accounts. Upon verified signup or login, you will be able to unlock and have your eligible Member Rate reflected in the Experience listing page.
For step by step tutorial to signup or login via RX using Linkpass, please refer below.
You will be required to create a new Linkpass account or login with an existing Linkpass account. For existing NTUC Members, please ensure you sign-up / login using your NTUC Union Membership registered email address. |
For further assistance, please contact Team RX here.
ABOUT YOUR BOOKINGS
Contacting The Experience Organizer
If you have questions about a booking, please direct them to the organizer using the contact information indicated on the Experience Listing. If contact information is not available, please contact Team RX here.
How Do I Retrieve My Confirmation Email If It Was Deleted Accidentally?
Our Team will be able to re-send the confirmation via e-mail within 3 working days. Please contact Team RX here.
Why Is My Confirmation Email Missing?
Email deliverability: The confirmation was sent to your junk/spam folder or could not be delivered.
Incorrect email address: You may have logged in to a different email address than the one you used to place the order or there was a typo in the email address.
What Should I Do If My Confirmation Email Is Missing?
Once you place an order on RX, a confirmation email is sent to the email address you entered for that order. If the email cannot be found, try to search your inbox for an email from noreply@readyforexperience.sg.
Alternatively, contact the Experience Organizer directly for a speedier response. Check if the contact information you need is listed on the Experience listing.
Otherwise, you may contact Team RX here to look up your order and we will assist to resend your confirmation email within 3 working days.
What Happens When My Order Is Cancelled Or Postponed By The Organizer?
The Experience Organizer will duly inform all affected participants, usually through announcements via social media or via your e-mail to your Registered Account inbox. For both postponements and cancellations, refund services may be available, and instructions will be communicated.
Can I Request For A Refund?
Refunds are subject to approval on a case-by-case basis. You may contact the Experience Organizer directly for a refund. Otherwise, you may contact Team RX here to raise a case.
I Do Not Live In Singapore and/or Do Not Have A Local Address. Can I Still Purchase Orders Through RX?
Yes, you can! You can purchase the tickets on behalf of another person or as a gift for in-person local Experiences. If it is an online experience, we would be happy to have you logged in and join us virtually.
How Do I Place Corporate And Group Orders?
Corporate and group orders are subject to the availability of the respective Experiences hosted by the Experience Organizers. You may refer to the Experience Listing to check if bulk orders are available. Alternatively, you may contact the Experience Organizers directly to make arrangements.
Otherwise, please feel free to contact Team RX here.
Why Does RX Require My Personal Information?
Collecting your contact details lets us reach out to you in the event there are changes made to your order, such as change of venue, postponement, or event cancellation.
Your personal information is also crucial for validation and verification purposes. In the case of lost/stolen tickets, information like your Name/Contact No./email details are the best means of validation.
Which Payment Modes Are Accepted?
We accept all major debit and credit cards and Paynow.
OTHER FAQ
How Do I Update My Personal Particulars On RX?
You may make changes to your personal particulars within your 'Profile' page here when you log in.
Still have questions or need help? Contact us here.